Local Office
Local offices handle scheduled interviews on non-asylum related applications.
Local offices also provide limited information and customer services that
supplement those we provide through our website and by phone. We recommend you
consider the convenient service options we offer by web and by phone before you
take the time to go to a local office for service. If you do need to go to one
of our local offices, to serve you better most of them provide in-person
services by appointment. To minimize your wait time, we recommend you make an
appointment before you go. You'll find more information about appointments below
and in our individual office profiles.
Services before you file
We recommend you use our website or call customer service for these kinds of
services. The services we provide in our local offices primarily deal with
problems relating to applications and petitions that have already been filed and
which we have not been able to resolve through our website or by phone.
Filing services
Most applications must be e-filed or filed by mail at our Service Centers or
National Benefit Center.
A very small number of applications are filed direct at one of our local
offices. Follow the instructions on the application or petition form. If it says
file at your local USCIS office, use the locator below to find your local office
and see whether to file there by mail or in-person.
Services after you file
For services on a case after you file, we recommend you use our website or
call customer service. You can check
processing times for the kind of case you filed to get a sense of how long
processing will take. If you believe there is a problem with your case, if you
move or need other service, we offer a variety of Case
Services while a case is pending or after it is completed. Just call
customer service.
Appointments
Appointments we make
We may schedule an appointment at a local office or Application Support
Center (ASC) if we need to interview you, or as we otherwise process your case.
It is important that you make every effort to make that appointment. Not
appearing will at least delay your case. It may mean certain processing steps
will have to be repeated. It may also affect eligibility for benefits, and could
mean we will have to deny the application or petition.
If an emergency prevents you from making your appointment, follow the
instructions on the appointment notice. For local office appointments you can
call customer service and request rescheduling, but we will not guarantee that
we will agree to reschedule your case, or that rescheduling will not
significantly affect your case.
Appointments you can make
Our local offices provide filing services for a limited range of
applications. To serve you better most offer appointments to file those
applications that their profile indicates should be filed there in person. To
minimize your wait time, and given the length of time and process involved in
filing, we recommend you make an appointment before you go. You can find more
information about appointments in our individual local office profiles.
Our local offices also provide limited information and customer services that
supplement those we provide through our website and by phone. We recommend you
consider the convenient service options we offer by web and by phone before you
take the time to go to a local office for service. If you receive a notice from
us asking that you go to a local office for service, or decide you do need to go
to one of our local offices for service, to serve you better most of them
provide in-person services by appointment. To minimize your wait time, we
recommend you make an appointment before you go.
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